Privacy Policy
Last updated: 02 September 2026
Supreme Solar Solutions respects your privacy. This policy explains how we collect and use personal information when you visit supremesolarsolutions.com, contact us, request a solar quotation, or become a customer.
Who is responsible for your information?
The organisation responsible for your personal information (the data controller) is Supreme Solar Solutions Ltd (company number 16740499). Our registered office is Radclyffe House, 66–68 Hagley Road, Birmingham, United Kingdom, B16 8PF.
For privacy questions or requests, contact us at info@supremesolarsolutions.com or 07823 408 249.
What information do we collect?
Depending on how you deal with us, we may collect:
- Your name, email address, telephone number, and postal or property address.
- Information you provide about your property, roof, energy use, and solar requirements so that we can assess a request and prepare a quotation.
- Messages, enquiry forms, appointments, correspondence, and your communication preferences.
- If you become a customer, information needed to carry out work and manage your account, such as site survey notes, installation details, invoices, and warranty or aftercare records.
- Website information such as your IP address, browser and device details, pages visited, and cookie choices, where collected by our website and its services.
We collect this information directly from you, through your use of our website, and, where applicable, from a person who refers you to us or another party involved in your project.
Please avoid sending sensitive personal information through our enquiry forms unless we specifically ask for it and explain why it is needed.
Why do we use it?
| Purpose | UK GDPR lawful basis |
|---|---|
| Respond to your enquiry, arrange a survey, and prepare a quotation | Our legitimate interests in responding to requested enquiries; and, where you ask us to take steps towards a contract, steps before entering into a contract |
| Supply, install, maintain, or support products and services you purchase | Performance of a contract |
| Keep invoices and records required for tax, accounting, and other legal duties | Legal obligation |
| Manage our business, improve our service, keep systems secure, and deal with disputes | Our legitimate interests in running and protecting our business, where these do not override your rights |
| Send promotional emails or texts, if we do this | Consent, or another applicable basis where the electronic marketing rules allow it; you can opt out at any time |
| Use optional analytics or advertising cookies, if we use them | Consent, where required |
Where we rely on legitimate interests, our interests include answering enquiries you have sent us, improving our service, and protecting the website and our business. You can ask us for more information about how we balance those interests with your rights.
We will not use your information for a new, unrelated purpose without explaining it and establishing a lawful basis.
Marketing
If we send you marketing emails or texts, we will do so only where the law allows us to. You can stop marketing at any time by using the unsubscribe option in a message or contacting us at info@supremesolarsolutions.com. Opting out of marketing will not stop messages we need to send about an enquiry, contract, installation, or warranty.
Cookies and similar technologies
Our website uses ‘Complianz’ to show a cookie notice at the bottom right of the screen and manage your cookie choices. Essential cookies may be needed for the website to function. If we use optional analytics or advertising cookies, we will ask for your consent where required before using them. You can make your choice using the notice. To ask about cookies or change a choice if you cannot access the cookie controls, contact us at info@supremesolarsolutions.com.
Who do we share information with?
We may share information where necessary with service providers who host or maintain our website, email and IT systems; installers, surveyors, subcontractors and suppliers involved in your project; professional advisers such as accountants; and public authorities where we have a legal duty.
We ask providers handling information for us to protect it and use it only for the agreed purposes. We do not sell your personal information.
Transfers outside the UK
Some of our service providers may process information outside the UK. If we transfer personal information internationally, we will use an applicable lawful transfer mechanism and safeguards required by UK data protection law. You can contact us for details of relevant safeguards.
How long do we keep it?
We keep personal information only for as long as needed for the purposes described above, including any legal, tax, accounting, warranty, or dispute requirements.
When information is no longer needed, we delete it or anonymise it securely.
Your rights
Depending on the circumstances, you can ask to access, correct, or delete your personal information; restrict or object to its use; and receive certain information in a portable format. Where we rely on your consent, you can withdraw it at any time without affecting earlier lawful use.
You have the right to object at any time to the use of your personal information for direct marketing. You may also object to processing based on our legitimate interests.
To exercise a right, email info@supremesolarsolutions.com. We may need to verify your identity before responding. Some rights have exceptions under the law.
If you are unhappy with how we handle your information, please contact us first. You can also complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint.
Security and links
We use appropriate technical and organisational measures to protect personal information. No internet transmission or storage system can be guaranteed completely secure. Our website may link to other websites, whose privacy practices are governed by their own notices.
Changes to this policy
We may update this policy when our services or use of personal information changes. We will post the revised version here and change the “Last updated” date above.